Why does my display go offline?
The agentView player is a web page. As long as it is open in the device's browser, the display is connected and updates live. When the browser closes, the device powers off or the screen goes to standby, the display goes offline. That is by far the most common reason for the "Offline" status in the dashboard, not a system error.
The good news: the player remembers your display in the device's browser storage. After a restart or power cut it is enough to open the same browser again. The display reconnects automatically, no re-pairing needed. The player even keeps showing the last content from its local cache while the internet is down.
Permanent operation therefore mostly means: configure the device so the browser stays open on its own and comes back on its own after a restart. How to do that differs per device. Pick your device below and walk through the steps once.
The three ground rules for every screen
Turn off standby and screen savers
Every device has a power-saving timer that dims the screen or pauses the browser after a few minutes. For an info display this timer must be set to "Never". This is the setting people forget most often.
Make the browser start automatically
After a power cut or TV restart the player should come back without your help. Kiosk apps like Fully Kiosk (Android) or Guided Access (iPad) take care of that. Built-in TV browsers cannot fully autostart; a bookmark or homepage setting gets you close.
Dedicated power supply
Streaming sticks and tablets belong on their own power adapter, not on the TV's USB port. On many models that port loses power as soon as the TV turns off, taking the stick down with it.
Guides by device
Pick your device. Each guide ends with a permanently connected display.
- Fire TV Stick (about 10 minutes)
- Android tablet / Android TV (about 10 minutes)
- iPad (about 5 minutes)
- Smart TV (Samsung, LG) (about 5 minutes)
- Raspberry Pi / mini PC (about 15 minutes)
Set up an Amazon Fire TV Stick
Install a browser
Open the Appstore on the Fire TV and install the free Amazon Silk browser.
Pair the display
Start Silk and open
display.agentview.de. A pairing code appears on the TV. Enter that code in the agentView dashboard under "New display".Disable the screen saver
Settings → Display & Sounds → Screensaver → set start time to "Never". Otherwise the Fire TV screen saver covers your display after a few minutes.
Use the bundled power adapter
Plug the stick into its own power adapter instead of the TV's USB port. That keeps it running while the TV is off, so the player is back instantly when the TV comes on.
After a power cut
Fire TV does not autostart apps. After a real power interruption, open Silk once; the player reconnects on its own, no new code needed.
Set up an Android tablet or Android TV with a kiosk app
Install Fully Kiosk Browser
Install the Fully Kiosk Browser from the Play Store. The free version covers permanent operation, keep-awake and autostart.
Set the start URL and pair
In the Fully settings, set
https://display.agentview.deas the start URL, open the page and enter the code shown in the agentView dashboard under "New display".Keep the screen awake
Enable "Keep Screen On" in Fully and additionally set the display sleep timeout to "Never" in the Android settings.
Enable autostart
Turn on "Launch on Boot" in Fully. After every device restart the player opens by itself, nobody has to touch the screen.
Connect permanent power
Keep the device on a charger permanently. For wall-mounted tablets, enable the manufacturer's charge limit if available; it protects the battery in continuous use.
Set up an iPad with Guided Access
Disable Auto-Lock
Settings → Display & Brightness → Auto-Lock → choose "Never" so the screen stays on.
Pair the display
Open
display.agentview.dein Safari and enter the code shown in the agentView dashboard under "New display".Enable Guided Access
Settings → Accessibility → turn on Guided Access. Then triple-click the side (or home) button in Safari: the iPad now stays in Safari even when guests touch the screen.
Connect power
Keep the iPad on its charger. Done; the display runs until you end Guided Access.
Set up a smart TV with its built-in browser
Open the TV browser
Open your TV's pre-installed browser (Samsung: "Internet", LG: "Web Browser", Android TV: see the Android guide above).
Pair the display
Go to
display.agentview.deand enter the code shown in the agentView dashboard under "New display".Save as homepage
Save the page as the browser's homepage or a bookmark. After switching on the TV it is then only two button presses to the display.
Disable power saving
In the TV menu, disable eco mode and automatic power-off (depending on the model: "Auto Power Off", "Sleep Timer" or "Energy Saving").
Know the limits
TV browsers close when the TV turns off and do not restart automatically. That is fine for trying things out and for screens that get switched on once in the morning. For a display that truly runs on its own, a stick, tablet or mini PC is the more reliable choice.
Set up a Raspberry Pi or mini PC in kiosk mode
Start the browser in kiosk mode
On a Raspberry Pi (Raspberry Pi OS) start Chromium with
chromium-browser --kiosk https://display.agentview.de. Kiosk mode has no address bar, no tabs and no update dialogs. On a Windows or Linux mini PC the same flag works with Chrome or Edge.Pair once
On first start, enter the code shown in the agentView dashboard under "New display". The pairing is stored in the browser profile and survives every reboot.
Set up autostart
Add the kiosk command to your desktop environment's autostart (on Raspberry Pi OS the autostart file of your OS version, on Windows the Startup folder). The player then launches by itself after every boot.
Disable screen blanking
Turn off power management and screen blanking, on Raspberry Pi OS via
raspi-config→ Display Options → Screen Blanking.
Frequently asked questions about 24/7 operation
Why is my display offline although the TV is on?
The browser running the player is probably no longer in the foreground or was closed, for example by the screen saver, an HDMI input switch or another app. Open the browser with display.agentview.de again and the display reconnects automatically.
Do I have to re-enter the pairing code after every restart?
No. The player stores the pairing in the device's browser storage. As long as you use the same browser and do not clear its data, the display reconnects by itself after every restart.
Which device is the most reliable for permanent operation?
Devices with real autostart are the most stable: an Android tablet or Android TV with a kiosk app, an iPad in Guided Access, or a mini PC in kiosk mode. Built-in TV browsers are fine for trying things out but do not restart on their own after power-off.
What happens during an internet outage?
The player keeps showing the last content from its local cache and reconnects automatically as soon as the network is back. A small indicator on the display shows the offline state.
Can I switch the screen off at night?
Yes. You can cut the TV or the socket with a timer switch. During that time the display shows as offline in the dashboard, which is harmless. In the morning it reconnects automatically, provided the browser starts again; with a kiosk app set to autostart that happens on its own.
How much power does an always-on display use?
A streaming stick is roughly 3 to 5 watts, a tablet 5 to 10 watts, a TV considerably more depending on its size. If the display only needs to run during opening hours, a timer switch is the simplest solution.
Do I need a special agentView app?
No. agentView runs in any modern browser; there is nothing to install. Kiosk apps like Fully Kiosk are optional and only solve the autostart and keep-awake problem of the particular device.